Service policy

  1. Agreement
    By accessing or using heenura ("we," "us," "our") at heenura.com, you agree to these Terms of Service ("Terms").

  2. Eligibility & Services
    You must be 18+ to use our platform for purchasing general merchandise. Services include order processing, delivery, and after-sales support. You are responsible for providing accurate account and delivery information.

  3. Your Account
    You are responsible for safeguarding your account and all activities under it. Notify us immediately at service@heenura.com of any unauthorized use.

  4. Orders
    An order is confirmed upon payment. We will send confirmation within 72 hours. We may cancel orders due to stock issues or errors, providing a full refund. Product details are subject to change; contact us for clarification before ordering.

  5. Your Conduct
    You may request after-sales service per our Refund Policy and opt out of marketing. You must not misuse the site, post unlawful content, or manipulate orders. Returns require items in original, resalable condition.

  6. Our Role
    We may update these Terms, effective 7 days after posting. We may suspend accounts or cancel orders for violations. We strive to maintain site security, accurate product information, and responsive customer service at service@heenura.com.

  7. Intellectual Property & Liability
    All site content is our property. Unauthorized use is prohibited. We are not liable for failures due to force majeure or third-party services, nor for damages from product misuse.

  8. Governing Law
    These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.